PriorityOne Consulting

Call Center Manager

PriorityOne Consulting — Mon, 20 Jun 2011 01:14:26 +0000

Setting and meeting performance targets for speed, efficiency, sales and quality. Planning and managing change. Managing the daily running of the call centre. Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues. Maintaining up-to-date knowledge of industry developments and involvement in networks. Monitoring random calls to improve quality, minimise errors and track operative performance. Planning and developing staff recruitment, including wording vacancy advertisements and liaising with HR staff. Reviewing the performance of staff, identifying training needs and planning training sessions. Recording statistics, user rates and the performance levels of the centre and preparing reports. Handling the most complex customer complaints or enquiries. Organising staffing, including shift patterns and the number of staff required to meet demand. Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes. Forecasting and analysing data against budget figures on a weekly and/or monthly basis. Developing, implementing and reviewing core responsibilities and tasks. Analysing performance statistics and making decisions on the basis of these statistics. Improving performance by raising efficiency and sourcing new equipment to enable this, e.g. new dialling products.

Bachelor Degree
At least 5 years experience in managing a call center
Possess people management skill and leadership
Good interpersonal and communication skill
Sound knowledge in call center tools and technology
Fluent in English

If you’re exploring career opportunities with us or our local and international clients, please submit your detailed resume in English, stating your experience and achievement, present and expected remuneration package with a recent photo to: careers@thePriorityOne.com. All applications will be treated in strictest confidence. The short-listed candidates shall be notified promptly.

Filed under: Call Center

Content Manager

PriorityOne Consulting — Sat, 05 Mar 2011 13:45:26 +0000

The Content Manager will be responsible developing the all aspects of the organization’s online presence. In addition to writing, editing, and proofreading site content, this person will also work closely with the technical team to maintain site standards with regard to new development. The Content Manager will also be responsible for crafting site promotions, email newsletters, and online outreach campaigns. The Content Manager will work closely with technical, business development and marketing members of our organization, so strong communication skills are needed. The ideal candidate will also have experience managing online marketing and outreach campaigns. Tasks require a strong attention to detail and ability to work under tight deadlines.

Create, develop and manage content for organization’s web presence, in both Thai and English
Coordinate web projects across departments, working with a cross-departmental team, maintain and develop the master content calendar for all web properties
Maintain a consistent look and feel throughout all web properties
Copy, edit and proofread all web content
Oversee freelancers, including writers, copyeditors and community outreach organizers
Keep current with emerging web technologies through relevant blogs and events
Assure web-based information is archived for future needs and reference
Track and report on all site metrics
Work cooperatively with key team members, clients and vendors

Required Skills

Bachelor’s degree in English, Journalism, Technical Writing or a related field
3-5 years experience managing content and production for high traffic websites
Proven ability to build consensus and work effectively within a cross-departmental team, good communication and organizational skills
Advanced knowledge of HTML and experience with popular content management systems
Ability to manage multiple projects in a fast-paced, deadline-driven environment

Filed under: Communications

Accounting Manager/ Chief Accountant

PriorityOne Consulting — Thu, 03 Mar 2011 14:13:53 +0000

To be responsible for reviewing, monitoring, managing and control day-to-day activities/ accounting transaction and month end closing for the subsidiary companies in Thailand and nearby countries. Supervise Fixed Assets accounting activities. Provide financial support and monthly reports to the operation and management team. Check and review taxation reports and submission. Coordinate timely filing of all requisite statutory reporting including local tax filings. Liaise with external audit team and ensure they are provided with relevant information. Gather data analyze and discuss for budget preparation. Perform country level planning, budgeting and forecasting including capital requirements. Analyze and compare the actual and budget figures. Assure effectiveness and adequate internal control – Challenge current accounting processes and initiate positive change and improvement.

Bachelor / Master Degree in Accounting or Finance, a CPA would be an advantage
Solid work experience in accounting & financial role with a few years in management level with international business exposure.
Good knowledge of taxation regulation, good working knowledge of SAP is a plus
Strong analytical, problem solving and presentation skills
Proven leadership and interpersonal skills to work effectively with others
Excellent communications and supervisory skills
Ability to work independently and under pressure, willing to work hard, hands-on proactive approach
Good command of spoken and written English and computer literacy

Filed under: Accounting

Marketing Director

PriorityOne Consulting — Thu, 03 Mar 2011 14:10:44 +0000

Initiate and develop marketing programs to deliver company’s business goals. Review and revise marketing programs to ensure the results. Set up sales forecast and promotion target for each month promotions. Develop business plan/ marketing strategy/ marketing calendar/ new product development. Maintain good working relationship and coordination with related Business Units to ensuring proper implementation of marketing plans consistent with the company’s short and long terms sales and profit growth objectives. Create attractive promotion campaigns to raise sale volume. Develop effective promotion and advertising programs in cooperation with Advertising Agency. Ensure budgeting control on promotion and advertising expenditure. Monitor sales performance, anticipates causes affecting performance, indicates magnitude of impact on sales and provide Management, Operations and Finance with attractive promotion campaign to raise sales volume. Continue competitor and pricing analysis and try to position our product at the accessible price to consumers. Responsible for pre & post analysis of all marketing activities report and Operations Team. Provide sales forecast for purchasing department to insure effective stock management. Manage relationship, marketing campaign, support fund with major business partners.

At least 5 year experience in directing and leading sales and marketing team with international companies
Result oriented, self driven, clear focus on high quality and business
Excellent negotiation and communication skills, Customer oriented
Business acumen, with track records in commercial customer facing environment.
Be able to work effectively under time pressure and constraint.
Fluent in both spoken and written English.

Filed under: Marketing

HR Manager

PriorityOne Consulting — Thu, 03 Mar 2011 14:08:19 +0000

Responsible to manage, plan and develop HR strategy and HR function for the expansion and development of business. To lead, Develop and manage for HR operations – recruitment, training and development, compensation and benefits program, promotion and employee health & safety. To ensure that performance appraisal process is well managed. Develop and implement training programs to support business operations and individual staff development. To establish an efficient HR management set up. To develop succession planning and talent management program and establish training and development plans which support the business needs. To evaluate, design and administer competitive compensation and benefits program.

Bachelor’s or Master’s Degree in related fields
Minimum 3-5 years experience in human resource management, preferably from a retail business
Strong interpersonal communication and presentation skills in English and Thai with computer literacy
Good knowledge of Labor Laws and strong employee relation and training management
Team leader, creative, good negotiation, problem solving and analytical skills
Self-motivated and able to work independently with little direct supervision
Excellent organizational, planning and prioritization skills
Good personality and optimistic

Filed under: Human Resources